Effective Date: 29 June 2026
Last Updated: 17 October 2026
Version: 1.1
Applies To: HotGetaways.com.au and all websites within the Hot Getaways network
Governing Law: Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
We Believe You Deserve to Know
At Hot Getaways, we believe trust is earned, not assumed.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we protect it. We have written it in plain English because we believe you deserve to understand it.
If you have questions about anything in this policy, please contact us. We are always happy to explain further.
Who We Are
Hot Getaways is Australia’s Community and Travel Network, operated by Hot Getaways Pty Ltd. We help visitors discover remarkable places, help businesses grow with confidence, and celebrate the communities that make Australia worth exploring.
We are committed to handling your personal information honestly, responsibly and with care.
What Information We Collect
We may collect personal information in the following ways:
When you contact us directly: if you send us an enquiry, subscribe to our newsletter, submit a business listing or reach out through our website, we may collect your name, email address, phone number and the details you provide in your message.
When you use our website: we automatically collect certain technical information, including your IP address, browser type, pages visited and time spent on the site. This helps us understand how our website is being used and how we can improve it.
When you interact with our content: if you leave a comment, submit a review or participate in any community feature on our platform, we collect the information you provide.
When you engage with our business services: if you register as a business partner, Experience Enhancer or Regional Growth Agent, we collect the information necessary to establish and manage that relationship.
When you make a booking: we collect your name, email address, phone number, the number of adults, children and infants, and any dietary needs or special requests, so that we and the tour operator can look after your booking.
We only collect information that is reasonably necessary for our functions and activities.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide the service you requested
- Send you newsletters, travel inspiration or updates you have subscribed to
- Improve and maintain our website and platform
- Process and manage business partnership applications
- Comply with our legal obligations
- Communicate with you about changes to our services or policies
We do not sell your personal information. We do not share it with third parties for their own marketing purposes.
When We Share Your Information
There are limited circumstances where we may share your personal information:
With service providers: we work with trusted third-party providers (such as email platforms, website hosting services and analytics tools) who help us operate our platform. These providers are required to handle your information in accordance with Australian privacy law.
With affiliate and booking partners: where you choose to click through to a third-party booking platform or affiliate service through our website, that third party will have its own privacy policy. We encourage you to read it. We are not responsible for their data practices.
With the tour operator and our payment provider: when you book a tour, we share the details the operator needs to look after you (such as your name, phone number, number of guests and any dietary needs or special requests) with that operator. Card payments are processed by our payment provider, ANZ Worldline, on its own secure payment page. We do not see or store your full card number.
When required by law: we may disclose information if required to do so by Australian law, court order or government authority.
We will never share your information in any other way without your consent.
Cookies and Tracking Technologies
We use cookies and similar technologies to help our website function, remember your preferences and understand how visitors use our platform. You can manage your cookie preferences through your browser settings at any time.
For full details about the cookies we use, please read our Cookie Policy.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses industry-standard security measures, and we regularly review our data practices.
No method of internet transmission is completely secure. If you have concerns about the security of your information, please contact us.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct information that is inaccurate, out of date or incomplete
- Make a complaint if you believe we have handled your information improperly
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website contains links to other websites, including destination guides, business listings and affiliate platforms. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
If we make significant changes, we will take reasonable steps to notify you.
Contact Us
If you have questions, concerns or a complaint about the way we handle your personal information, please contact us:
Hot Getaways
Email: [email protected]
Website: hotgetaways.com.au/contact-us
If you are not satisfied with our response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
