Effective Date: 29 June 2026
Last Updated: 29 June 2026
Version: 1.0
Hot Getaways is committed to getting things right. When we fall short — whether through inaccurate information, a poor experience or a breach of our standards — we want to know about it and we want to fix it.
This policy explains how to raise a concern, request a correction or make a formal complaint, and what you can expect from us in return.
REQUESTING A CORRECTION
If you believe that information published on HotGetaways.com.au is factually incorrect, outdated or misleading, we want to hear from you.
To request a correction, please contact us with:
- The URL or title of the page or article containing the error.
- A description of what you believe is incorrect.
- Where possible, a source or reference that supports the correction.
We will review correction requests within five business days. Where a correction is warranted, we will update the content promptly and, where appropriate, add a correction note to the page.
MAKING A COMPLAINT
If you have a complaint about Hot Getaways — including our content, our services, our conduct or our handling of your personal information — please follow these steps:
Step 1 — Contact Us Directly
In the first instance, please contact us by email at [email protected] or via our Contact page. Please include:
- Your name and contact details.
- A clear description of your complaint.
- What outcome you are seeking.
Step 2 — We Will Respond
We will acknowledge your complaint within two business days and provide a substantive response within 10 business days. For complex matters, we may need more time — if so, we will let you know and keep you updated.
Step 3 — Escalation
If you are not satisfied with our response, you may escalate your complaint to the relevant external authority:
- Privacy complaints — Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
- Consumer complaints — Queensland Office of Fair Trading or the Australian Competition and Consumer Commission (ACCC) at accc.gov.au
- Discrimination complaints — Australian Human Rights Commission at humanrights.gov.au
COMPLAINTS ABOUT TOUR OPERATORS
If your complaint relates to a tour, experience or service provided by a third-party operator listed on Hot Getaways, we encourage you to contact that operator directly in the first instance.
If you have contacted the operator and remain unsatisfied, or if your concern relates to how they are represented on our platform, please let us know. We take the quality and integrity of our listings seriously.
HOW WE HANDLE CORRECTIONS PUBLICLY
Where we publish a factual correction to existing content, we will:
- Update the content as quickly as possible.
- Add a dated correction note to the article where the error was significant.
- Not attempt to hide or minimise genuine mistakes.
We believe transparency includes being honest when we get things wrong.
CONTACT US
Hot Getaways
Email: [email protected]
Website: hotgetaways.com.au/contact
