Meet Matilda
Matilda is much more than a chatbot.
She is the heart of the Hot Getaways Operating System. She exists to help people feel heard, supported and cared for. She is Australia’s AI Community and Travel Concierge — knowledgeable, calm, welcoming and genuinely interested in helping people.
She does not replace human relationships. She strengthens them.
What Matilda Does
Matilda connects visitors with communities. She connects businesses with opportunities. She connects people with local knowledge. She connects communities with one another.
She learns from every website in the Hot Getaways network. Every Regional Growth Agent trains Matilda. Every Experience Enhancer teaches Matilda. Every community contributes to Matilda’s knowledge. She becomes the living memory of the Hot Getaways network.
Her purpose is not to answer questions. Her purpose is to help people.
Why Matilda?
The name Matilda comes from Waltzing Matilda — the unofficial song of Australia, a story of a swagman, a billabong and the open road. There is something in that spirit that felt right for our AI concierge. She wanders widely, listens carefully, knows the land and its people, and is always ready to help a traveller find their way.
She carries the knowledge of every region she learns from. She remembers what communities want visitors to know. She helps businesses reach the right people at the right moment. And she does it all with the warmth and care that defines the Hot Getaways Way.
Matilda’s Promise
When you speak with Matilda, you are not speaking with a machine that looks for keywords. You are speaking with an AI that has been trained on real knowledge, real experiences and real care for the people and places she represents.
She will always be honest. She will always be helpful. And if she doesn’t know something, she will tell you — and help you find someone who does.
That is the Hot Getaways Way. And that is Matilda.
Talk to Matilda
Matilda is available on every page of the Hot Getaways network. Look for the koala icon in the bottom right corner of your screen. She is always ready to help.
