Payment Policy
We accept Visa Card or Mastercard, E-Way and PayPal.
Cancellation Policy
Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter a reservation. A minimum of 48 hours' notice is required to make amendments to prepaid tour components; including equipment hire, guided tours or course fees
Cancellation fees are as follows:
20% cancellation fee 30 days or more prior to departure
50% cancellation fee if within 30 days prior to departure
100% cancellation fee within 14 days prior to departure
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities
Please refer to Trade Practices Act 1974
Terms And Conditions
• No alcohol may be consumed prior to in water activities
• Children’s prices are from 4 – 11 years of age
• Locations, vessels and itineraries are subject to change without notice due to unforeseen circumstances , but with full consideration of your safety and enjoyment
• All Reef Levies and EMC charges are included in your booking price
• Please remember you need to allow 24 hours from your last dive before flying.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please call to confirm your trip 48 hours in advance on +61 7 4037 2700
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of
damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the
wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other
expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the '
Booking Message' section of your online reservation or by contacting our friendly reservations team
Please refer to Trade Practices Act 1974
SCUBA DIVING - IMPORTANT INFORMATION
It is not our company’s decision regarding these laws - we are regulated by the Queensland Government
• You will be required to complete a Medical Questionnaire before participating in any Scuba activities.
• Some medical conditions OR medications may prevent you from scuba diving unless a current Queensland Diving Medical Certificate can be shown to the Dive Instructor on
board.
For example: Asthma / Wheezing or use of an inhaler, Brain, spinal cord or nervous/anxiety disorder, Chronic bronchitis or persistent chest complaint. Chronic sinus condition, Collapsed Lung (pneumothorax), Diabetes, Chest Surgery, Heart Disease of any kind high, blood pressure, Crones Disease, however medical conditions are not limited to the aforementioned there are many other conditions.
• If you are unsure of a particular medical condition or medication, please check with our Office before booking your dive.
• It is the Passenger's Responsibility to be proactive in relation to their medical conditions and taking of medications to ensure they are ok to scuba dive if they wish to do so
on the day.
• If you have not been proactive in checking with our office regarding any medical issues prior to your Reef Trip, you must be aware that details of your medication will be sent
to the Queensland Dive Doctors on the Day of Travel. This can be difficult for the Dive Doctors as they do not know your medical history. We can only give them information
submitted to us on your medical form so please understand that the dive Doctor may require a full dive medical to clear you to dive.
• Prior and existing Medical conditions where medication is not being taken cannot be sent to the Dive Doctors therefor important to contact our office.
• Please be advised that if you are not allowed to Scuba Dive due to your medical condition/medication that this is the decision from the Queensland Dive Doctors and their
decision is final.
• DO NOT presume that by taking medication is controlling your medical conditions and you should be fine to scuba dive as it is the medication that can be the problem when
scuba diving.
• No refunds on uncompleted dives.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please remember you need to allow 24 hours from your last dive before flying.
• If you do have any pre-existing/existing medical conditions or are taking any medication whatsoever and are not sure whether you will be deemed medically fit to Scuba
Dive, Please Contact Our Office on 07 4037 2700 or email us at [email protected], we will be only too happy to help you and can contact the Dive Doctors before your
trip to see whether you will need a dive medical or not. Alternatively, consult your own Doctor for a Dive Medical using the Australian Standard Forms 'AS.4005.1.'
Add your review for Great Barrier Reef Tour, Reef Experience
Fleycheryl
5Staff were very attentive to the need for medication given the ride out to the reef was predicted to be rough. I took advice to take meds the night before and in the morning and was blissfully able to enjoy. Those who were ill were so well looked after that they were able to recover and enjoy the dives. The lunch was great - and nice to have us vegetarians catered for - they kept it separate so food wasn't stolen by those hungry meat eaters. I was very appreciated by all of this. Best reef experience ever!!
Kelly Harris
5Best reef cruise in Cairns!!! Lovely staff, great food, and no hidden costs. I wasn't sure about a scuba dive but after all the information given by the staff they got me so excited. As it is all inclusive I was able to give it a shot and I loved it!!
Lucy Davies
0I chose Reef Experience because of value – one all inclusive price whilst the other companies visiting the Great Barrier Reef start with a trip price and then add reef levies, bus transfers, diving, wetsuit, glass bottom boat etc and people end up paying a lot more for less. Reef Experience exceeded all my expectations! Everything is provided – even the sunscreen. Reef Experience’s crews’ passion for the reef is by far their best asset. My partner can’t swim well and the crew got in the water and assisted him see the Great Barrier Reef. The marine biologist was knowledgeable and my highlight was giving scuba diving a try! I would recommend this tour! Lucy, England.
Mariah Goecker
5"Friendly crew. Snorkelling the reef! I was the last one out of the water. This is one of the best experiences of my life"
Milly Keid
5"Really friendly crew, always helpful and informative. The snorkelling and glass bottom boat tour were the best part of the day. Thank you for an enjoyable trip"
Joshua
5"Crew were very pleasant! professional. Scuba diving was the best thing. Thank you so much for such a wonderful experience"
Haley
5"very helpful, friendly, knowledgeable and professional crew. I was able to Scuba dive for the first time"
Kelly
5"fantastic crew! everyone was calm and low key reassuring and encouraging. They made everything great. I snorkelled in the reef being surrounded by fish. I only see in aquariums".
Patrick
5"Awesome and great, Fan Dabby Dosy. Learning to dive for the first time was the best part of the day"
Jolanta
5"Amazing crew especially Kera for helping me so much in the water. Snorkelling was awesome"
Andreas
5"Crew were excellent, best people, helpful, excellent job, what else?? :) Dive for first time and snorkelling. It's so fantastic! So CONTINUE best crew :D "
Sheridan
5The crew were Amazing! So friendly. Had a blast! Scuba diving was the best part of my day. Loved this experience! Thank you!"
Marlaina W
5This tour provided snorkeling, diving, food, transportation and it was reasonably priced! The crew were fantastic! They explained every aspect of the day very clearly and made us feel very welcomed. Our favorite part of the day was Scuba diving. I had never done it before and our instructor was a dream! and we were able to see several awesome animals during the dive. Thank you guys for a truly memorable day!
Lorena B
5The crew was very nice and helpful at all times. It was my firs time doing diving and the crew made it a great experience. Seeing a big turtle while snorkeling was awesome, but also diving and being so close to the Reef. Everything was perfect I would recommend this tour to anyone.
Anudeepthi (NZ)
5Crew were the best and most amazing people. This is the best experience I have ever had and I would definitely recommend it to my friends and family.
Laura
5Very friendly and helpful, as I am not a confident swimmer especially Brittany who helped me while I was snorkelling. The best part was seeing the Great Barrier Reef and being able to tick it off my bucket list. I would recommend and would love to do experience again
Caileen M
5The crew were friendly, professional and really knew a lot! Very approachable. My favorite part of the trip was an introductory dive . The crew were so reassuring and patient. The food was yum!! The photographer was fab. Loved it all. Travel highlight. Found Nemo #Winning
Kral F
5The crew were so friendly they know what to do to make us feel safe. I think that the snorkeling was the best a lot of different wildlife and lot of colors. It was like visiting another planet. It was different from anywhere else I have ever been. I always wanted to come here. Thank you for this experience.
Katie
5Reef Experience looked awesome! The crew is amazing! Scuba diving was the best part of the day! Best tour I've been on! Thank you!
Mark
5Booked with Reef Experience - good reviews and introductory dive and most important the Marine Biologist on board inclusions! The crew is fantastic and knowledgeable. The best part of the day was getting engaged and diving. Literally the best day of my life!
Hannah
5I loved snorkeling with family. Staff were very kind and attentive to everyone's wants and needs. Very characteristic, enthusiastic, smiley and kind. Down to earth people not so formal making it an enjoyable experience. 10/10!
Hannah
5AMAZING! Everyone was super nice and helpful. Diving and lunch were the best. I had an amazing day and I'll remember this as long as I live. Thanks a lot xx
Taylor
5I booked Reef Experience because I wanted to go diving! Duh! The crew were absolutely wonderful. Incredibly friendly and very supportive through everything. The best part - can I say the whole day? I had a magnificent time on this boat. The staff were incredible and my experience would have been completely different without them. Thank you! <3
Taylor
5I had incredible time on Reef Experience day reef tour. Crew is so encouraging and kind! The intro session was so funny! Love snorkelling. Thank you so much!
Fiona
5I booked my day reef trip with Reef Experience cause it has most options - diving, snorkelling, glass bottom boat and suitable for beginners! Crew is excellent. The best part of the day was seeing the reef up close - I felt like I was myself in the documentary. Worth definitely to book with you guys again !!!
Hettie Maylam
5Thank you so much to the amazing crew for taking care of me when I was nervous and making sure I still got to see everything. My favourite part of the day was seeing the colourful corals and amazing fish everywhere.
Jennifer Clark
5Aren't we a lucky country, far north is a treasure and so is the far south coast (Home). The crew were fantastic! Top class. The best parts of the day included snorkelling, whales, tropical fish but most importantly THE CORALS.
Conrad Townson
5Great value for money. Epic lunch, fun crew, good work guys!! The best part of the day was the reef conditions and the customer service.
Karolina
5It was an amazing day. The crew were friendly, the best part was the intro dive. I really enjoyed it and thanks for the wine and photos from diving!
Kate Gareth and Austin
5The food was great and we feel like we have had excellent value for money. Thank you! The crew were fantastic and hard working, caring and considerate. The best part of the day was snorkeling.
Laura C
5The crew were exceptional from the moment we stepped on the boat. We felt welcomed and felt like they knew what they were doing. Very proffesional and informative. We loved the entire day :) I was looking forward to this day the most out of our whole vacationand it was absolutley perfect. Thank you
Megan I
0Fabulous and very funny crew. We had so much fun diving and overcomming our fears. Was an overall great experience - one we will never forget!