Reef Experience Family Tour

Great Barrier Reef Tours, Reef Experience

Payment Policy

We accept Visa Card or Mastercard, E-Way and PayPal.

Cancellation Policy

COVID Policy

For All bookings during COVID-19.

If your booking is affected for any reasons during COVID, we will allow you to change your travel date.

If you are unsure when you will travel, your booking will be open dated with NO expiration date.

Cancellation Policy

Cancellation fees are as follows

20% cancellation fee 30 days or more before departure

50% cancellation fee if within 30 days before departure

100% cancellation fee within 14 days before departures

Schedules subject to change without notice

Scuba Diving Insurance

All passengers are strongly advised to purchase a comprehensive Travel Insurance policy that includes trip cancellation insurance and Evacuation & Medical cover for scuba diving.

Please be aware that not all Travel Insurance companies cover scuba diving and in-water activities. Please read the wording of your policy carefully.

Any evacuation, vessel relocation, or medical expenses are the diver's financial responsibility in a Medical Emergency. We strongly recommend the purchase of dive insurance.

Cancellation / Rescheduling Policy

We reserve the right to change vessel, dive locations, and prices without notice.

Please note we must receive at least 48 hours' notice from you when choosing to cancel or reschedule a reservation. Cancellation refunds are not given within 48 hours' notice. This includes factors beyond your control, including medical problems, airline delays, bad weather, etc.

Please refer to the Trade Practices Act 1974. Travel Insurance is highly recommended.

Please contact our office if you require any further information.

Terms And Conditions

• No alcohol may be consumed prior to in water activities
• Children’s prices are from 4 – 11 years of age
• Locations, vessels and itineraries are subject to change without notice due to unforeseen circumstances , but with full consideration of your safety and enjoyment
• All Reef Levies and EMC charges are included in your booking price
• Please remember you need to allow 24 hours from your last dive before flying.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please call to confirm your trip 48 hours in advance on +61 7 4037 2700
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of
damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the
wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other
expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the '
Booking Message' section of your online reservation or by contacting our friendly reservations team

Please refer to Trade Practices Act 1974

SCUBA DIVING - IMPORTANT INFORMATION
It is not our company’s decision regarding these laws - we are regulated by the Queensland Government

• You will be required to complete a Medical Questionnaire before participating in any Scuba activities.
• Some medical conditions OR medications may prevent you from scuba diving unless a current Queensland Diving Medical Certificate can be shown to the Dive Instructor on
board.

For example: Asthma / Wheezing or use of an inhaler, Brain, spinal cord or nervous/anxiety disorder, Chronic bronchitis or persistent chest complaint. Chronic sinus condition, Collapsed Lung (pneumothorax), Diabetes, Chest Surgery, Heart Disease of any kind high, blood pressure, Crones Disease, however medical conditions are not limited to the aforementioned there are many other conditions.

• If you are unsure of a particular medical condition or medication, please check with our Office before booking your dive.
• It is the Passenger's Responsibility to be proactive in relation to their medical conditions and taking of medications to ensure they are ok to scuba dive if they wish to do so
on the day.
• If you have not been proactive in checking with our office regarding any medical issues prior to your Reef Trip, you must be aware that details of your medication will be sent
to the Queensland Dive Doctors on the Day of Travel. This can be difficult for the Dive Doctors as they do not know your medical history. We can only give them information
submitted to us on your medical form so please understand that the dive Doctor may require a full dive medical to clear you to dive.
• Prior and existing Medical conditions where medication is not being taken cannot be sent to the Dive Doctors therefor important to contact our office.
• Please be advised that if you are not allowed to Scuba Dive due to your medical condition/medication that this is the decision from the Queensland Dive Doctors and their
decision is final.
• DO NOT presume that by taking medication is controlling your medical conditions and you should be fine to scuba dive as it is the medication that can be the problem when
scuba diving.
• No refunds on uncompleted dives.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please remember you need to allow 24 hours from your last dive before flying.
• If you do have any pre-existing/existing medical conditions or are taking any medication whatsoever and are not sure whether you will be deemed medically fit to Scuba
Dive, Please Contact Our Office on 07 4037 2700 or email us at [email protected], we will be only too happy to help you and can contact the Dive Doctors before your
trip to see whether you will need a dive medical or not. Alternatively, consult your own Doctor for a Dive Medical using the Australian Standard Forms 'AS.4005.1.'