Cancellation Policy

A minimum of 24 hours' notice is required to re-schedule or alter all or part of a reservation.

Any date change will incur a $20 administration fee.

We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to ensure you submit your cancellation request with adequate time, and during standard business hours (8 am to 5 pm, closed on Public Holidays), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside these hours will be considered received the following day. Please be aware that cancellation attempts made through online chat or phone will not be processed.

Cancellation fees are as follows:

• 20% cancellation fee 24 hours or more before departure
• 100% cancellation fee within 24 hours before departure and for "No Show"

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather etc.

Operator Cancellations – The Operator reserves the right to cancel trips at any time for the following reasons:

Minimum numbers of people not being met and/or extreme weather - A full refund will be made to customers if the Operator cancels a trip due to numbers. Travel insurance is highly recommended as they will not be held responsible for any losses due to cancellation.