Outer Reef Odyssey (40 mins)

Terms And Conditions

This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.

• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of damage, delay or personal injury. Neither we nor the supplier accept any responsibility for any additional expenses incurred by passengers arising from delays to any domestic/international flights, tour rescheduling/substitution, inclement weather or unplanned aircraft maintenance.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.

Safety

• Safety is our overarching priority - without exception.
• The pilot in command’s decision is final regarding the carriage of luggage, seat allocation and commencement continuation or termination of any flight during periods of inclement weather.
• Passengers will receive a safety briefing prior to departure.
• When flying over water, all passengers are required to wear a life jacket for the duration of the flight.
• Smoking is strictly forbidden in or around helicopters.

Booking Conditions

• All flights are confirmed subject to availability, weather and booking minimums (passenger numbers).
• Single passenger bookings are welcomed; however, all listed tours require a minimum of two (2) passengers.
• In accordance with CASA regulations, all passengers are required to provide full name, accurate weight and baggage details prior to their flight.
• Seat allocation for flights is determined at the discretion of pilot / ground crew based on aircraft weight and balance to ensure the safety of all passengers.
• Reservations are only confirmed when passenger weights have been advised and full payment is made – unless credit facilities have been agreed in advance.

Flight Cancellation By Zoom Helicopters

• Tour(s) and aircraft substitution(s) are subject to Management and/or pilot discretion in consideration of weather, air traffic control and availability.
• The pilot’s decision regarding the continuation of any flight is final. He/she may terminate the flight at any time he/she deems it unsafe to proceed and may refuse carriage of a passenger(s) if they are deemed unfit for flight.
• In the event of inclement weather causing a flight to be cancelled, provided there is availability, an alternate time / date will be offered. If no availability, a refund will be applied.

Passenger Weights

• Helicopters are subject to strict weight limitations, specific to each aircraft type.
• Accurate individual passenger body and carry-on luggage weights MUST be advised at the point of booking.
• It is a legal requirement that all passengers and their luggage be weighed at check-in.
• Weight variances greater than 10% of that advised at the time of booking may incur additional charges and/or luggage allowances being reduced. Zoom Helicopters reserves the right to refuse travel and charge a 100% cancellation fee.
• The maximum single seat weight limit/payload for Zoom Helicopters’ fleet of aircraft is 130kgs.

Children and Infants

• Children 3 years and above are legally required to be seated in their own seat and are therefore required to pay the full ticket price.
• Children aged 3 years to 13 years must be accompanied by an adult on all flights.
• Children who have not yet reached their 3rd birthday are classified as infants and may travel free of charge (seated on a parent/guardian’s lap utilising a company provided infant seat belt restraint).
• Only one (1) infant is permitted to travel in an aircraft.
• Please notify us at the time if booking advise if travelling with infants.
• If travelling with more than one infant please contact us to discuss your needs.
• With regard to luggage, prams and seat capsules for infants, please refer ‘Luggage Allowance’.

Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/