Explorer – Waterfall & Rainforest Tour

Cancellation Policy

A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.

Any date/name change will incur a $20 administration fee.

We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (8 am to 5 pm, closed on Public Holidays), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day. Please be aware that cancellation attempts made through online chat or phone will not be processed.

Cancellation fees are as follows:

• 20% cancellation fee 48 hours or more before departure
• 100% cancellation fee within 48 hours before departure and for "No Show"

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities.

Operator Cancellations

• Cancelations due to certain conditions and limitations; including but not limited to dangerous conditions and insufficient client numbers
• Cancellations made by the operator will entitle the customer to a full refund of the amount paid if booked direct though the operator.